ALKALINE WATER IONIZER FAQ's
The FAQ's are broken down to 7 different sections. Please scroll down to the appropriate section.
Could we install it?
A2: Yes, most customers install the units quite easily. The basic counter top installation includes removing the aerator ring and screen from the standard kitchen spout and installing the diverter valve . A length of tubing is supplied which you cut to size and lead from the valve to the unit inlet and another from the unit to the sink for the acid drain. Plug it into the power source, flush out the charcoal dust and it is ready to go.
Is it noisy?
A3: As soon as you turn on the water pressure you will hear a series of about 10-13 beeps which is a warning of the cleaning cycle with acid water coming out of the top spout. It will then switch to ion mode and the only sound you hear is the water running into the container. The unit is virtually silent.
What if the acidic water flow is greater than the alkaline?
A4: The flow rate should be about 40% acid water and 60% alkaline, not more acid flow. On a new unit that is an indication that the white tubes are installed in the reverse order. On an older, used unit that would mean a build-up of minerals internally and require cleaning.
How often do I need to clean the ionizer and how long should I run the cleaning process?
A5: The unit performs an automatic cleaning cycle each time the water pressure is turned on. It takes about 13 seconds and beeps during that time. In most locations additional cleaning will not be needed. If there are a lot of minerals in your source water you may need to press the clean button and run it for an additional 2 minutes every 2 or 3 days.
What size and type of container would you recommend?
A6: Using a good sealed plastic container is fine if it is designed for water and a size so that a 3 day supply can be provided. We always recommend to have fresh water daily and so it is best for your friends to purchase their own unit.
Where should I send the warranty card?
A7: Enclosed in the unit is a post card sized warranty card complete with our KaBen Company address. Please complete the purchase information and send it to us. In the owners manual you will find another warranty form that you keep for your personal records.
Does it really matter how the tubes are connected to the unit? Won't the water still flow through?
A8: Some times people will connect the tubes to the wrong elbow at the bottom of the unit and this reverses the flow of the water and here are some symptoms that could be evident.
1) The power may not come on to the unit with regular water pressure & flow. It may come on with high water pressure and flow rate.
2) There may be a taste of chlorine because the control valves are not sending all the water through the filter.
3) The ionization will not be happening and if it does the pH ranges may be reversed of what is normal. You could have acid water coming out of the top tube.
4) The flow ratio will not be correct. There will likely be more acid water flow than alkaline.
Can the unit be installed under the sink, with a drinking spigot on the sink top near an existing faucet? Or will it only work through an existing faucet?
A9: Both of the Regency ( II & X ) units are designed as counter top units and work best that way. Reasons for this are that during the automatic cleaning cycle acidic water comes out of the top spout , water pressure turns the power on to the unit so you need an on/off control valve and lastly , all of the water must freely drain out of the unit after each use.
The newer Regency X unit has the option of being connected directly to the cold water line instead of the faucet spout.
Does the unit produce water on demand or is there a holding tank inside the unit?
A10: Yes it is a flow through unit, at a general flow rate of 1/2 gal to 3/4 gal per minute. There is no holding tank in the unit as you would find on an RO or distiller system.
How should I start drinking it?
A11: Start out by using the lowest power setting and only drinking 1-3 glasses per day. If the water agrees with you, increase the amount you drink and the level of ionization intensity after three days. The stronger, the better, but take your time in building up to the higher levels. The antioxidant is most powerful on the high levels. You will of course experience more energy at the higher levels. The fresher the ionised Water is, the stronger the properties of the Alkaline / Acid water are. If you start at the high setting the resulting detoxification can be strong and unmistakable.
How does Ionized Alkaline Water affect athletes?
A13: In an very positive manner, as you might expect. Due to increased oxygen levels there may be increased stamina, endurance. Refer to the article about Exercise and Acid.
Does running hot water ruin the filter or any other part of the unit?
A1: Hot water in the unit can cause damage but it would likely need to run on hot for several minutes for that to occur.
There are two things that could happen and there are also ways for you to check the unit for damage.
In the filter the charcoal loses its ability to absorb chemicals , so if you notice the taste of chlorine, that could be a sign that it had too much hot water.
Secondly, the internal reactor has a very fine, sensitive membrane, that could melt or distort its shape from the heat. You can test that by doing a pH test. If you still get a difference of pH between the Alkaline & Acid waters you know it is still working good. Test while using power level 5 for a more visual effect.
When I first turn the water on, the cleaning cycle begins with the beeper going. The manual doesn't cover the little switch on the inside of the filter door. Does this switch turn the cleaning alarm noise off?
A2: No, the little red button is a reset for the filter indicator. Both the digital read out and the bar lite systems work on accumulating time when the power is on. The little black switch is to adjust the time intervals for different countries. For America we pre-set it in the centre, giving you the maximum 20 hr. time cycle. Left or right reduces the time to 14 and 16 hrs.
Once it comes out of cleaning, it does not light up the water purification LED. The LED lights up when you specifically select 'water purify'. It doesn't seem to do both purify and ionize at the same time. Am I using it correctly?
A3: Yes, The water always goes through the filter for purification and you should use it on ion mode. The ‘purify only’ button bypasses the ionization process for people who want filtered water only. Some folks prefer basic filtered water for their medication.
When it comes out of the cleaning cycle does that mean the water coming out at that moment is ready to drink or do you wait a little longer for the alkaline water to reach the nozzle after the alarm stops?
A4: Yes, allow about a cup of water to flow out . That will flush out the acidic water from the cleaning cycle.
Do we need to keep the water cold?
A5: Most folks will fill a pitcher of water or 2 litre container so the have the water on the counter ready to pour into a glass. It is your choice to put the water in a refrigerator to keep it cold.
Can you confirm something for me? I have just had our source water tested and find that the tap water has a pH of 5.7. What can I expect from the Regency II as to best figure for alkalinity?
A1: You should be able to get a higher pH than 7 but how high depends on the minerals present in the source water. With a 5.7 pH source water there will not be many.
Using power Level 4 with my low pH water still results in acid while level 5 is just around 7pH. Does that seem right and is that the highest I can expect to get?
A2: Use it at level 5 power and run the water on the slower speed. A certain amount of pressure and flow rate is needed to turn the unit on and to keep it on but a slower flow rate allows more time for the ionization to happen.
When testing , make sure that all the acid water from the cleaning cycle has been flushed out ( about a glass of water ) before collecting some in the test tube. Use about 2 drops of the supplied reagent for the test, not pH paper.
It may be beneficial to use an "acid nuetralyzer" cartridge in the water line prior to the unit to raise the 5.5 up to 7 before it goes into the unit as we may do with an RO system.
I have a water distiller, however I am concerned about the acidity of the water and would like to drink alkaline water. Can I run my distilled water through the water ionizer?
A3: There can be difficulties in using a Water Ionizer following a distiller.
#1 concern is the amount of water that the distiller would have in the storage tank being enough, 2 or 3 gallons?
#2 is the water pressure and flow rate of the water coming out of the distiller being enough to turn on the water ionizer unit and to keep it on .
#3 is the lack of minerals in the water and the fact that it is acidic.
Let’s consider each item of concern.
#1) Most people prefer to collect about 2 litres or a gallon of water at a time just so it is ready to drink. The water ionizer does have a specified flow ratio which puts out 30% of the water as acidic and about 70% as alkaline. So that means some of the distilled water is lost. You may require a larger tank to have an adequate supply of source water.
#2) The water ionizer unit requires 9 psi to turn it on and a steady water flow and pressure to keep the power on. You may have to a pump to increase the pressure and flow rate.
#3) Science indicates that pure water will not ionize due to the lack of minerals. In some cases it is important to add an acid neutralizer cartridge which puts a calcite ( calcium ) into the water. This then allows the unit to operate properly.
So there is the potential of using the 2 units as a set but there could be complications to work through.
Can we continue to run our water through a reverse osmosis system before it goes through the water ionizer. Doesn’t RO remove most of the minerals?
A4: This situation is very similar to the previous question about the distiller. The RO unit will remove all the minerals if it is a good system. Some units do leave some minerals in and apparently it depends on the membrane, the pressure and the flow speed of the water.
We now have several people using the Regency II water ionizer after an RO system with good results. I believe it is possible because the filter contains some ceramic Tourmaline beads and also some calcium beads. This may be releasing enough minerals into the water to alkalize it.
In some cases you may require an Acid Neutralizer Cartridge to help raise the pH of the incoming water.
As in the case of the distiller you may need a larger tank and a pump for maintaining the flow and pressure.
How many gallons are used per filter life?
A2: The digital filter indicator is controlled by a circuit board timer. The total accumulation of ON time is 20 hours so the actual volume of water depends on the flow rate. That could vary from 800 gals to 1000 gallons.
My unit has a digital filter indicator. How high will the numbers go?
A4: On the Regency II unit the numbers will accumulate up to 999. On the Regency X unit the numbers will accumulate up to 9999, so they appear to move faster but the total time is the same.
Are there different types of filters for the Regency II unit? It seems like I read an article that talked about a filter media that helps promote the ionization process.
A5: We have only one filter available for the Regency II but the information you are referring to is about the Tourmaline beads included in the filters. All the replacement filters that we have sold over the last several years have had the Tourmaline beads included. A recent change is that the beads are now in a separate layer instead of being mixed in with the charcoal.
Please refer to our article on Tourmaline in the Educational section.
In addition to this there is also a separate layer of Calcium beads in the centre area of the filter. Again, these have always been in the filter but were previously mixed with the charcoal.
Thirdly, the filter has now been reclassified as a 0.1 Micron size instead of the previous 1.0 micron.
Fourth, optional calcium inserts are available for placing inside the top of the filter.
Do you see a benefit in the layers of the media?
A6: I have cut apart several filters to inspect what the inside is really like and the first layer is the Tourmaline beads. The benefit of doing it in a layer is that all the water now makes contact with the beads whereas if it is scattered among the charcoal, only a portion of the water molecules actually make contact the beads.
The same principle applies to the Calcium which is layered in the centre of the filter.
Does the Regency X use the same filter as the Regency II?
A7: No. In fact there are actually two different filters available for the Regency X and they have different ratings. The standard charcoal filter is 0.1 micron and the Ultra Hollow fiber filter is rated at 0.01~ 0.001 micron and we already preinstal the Ultra Filter on our Regency X unit as a standard item.
What type of calcium is recommended to use if we want to add it through the unit?
A1: The recommended calcium would be the optional calcium from the ionizer manufacturer, Jupiter. We have it available in a small cartridge that fits into the top of the filter and it is a Coral Calcium from Japan which is released in ionic form. Each small container will last from 6 weeks to 2 months but it is difficult to know when to change since the beads seem to remain intact , a process similar to tea coming from the tea bag.
Other calcium powder may plug up the internal reactor.
When installing the calcium insert does it have to have the top sealing foil removed?
A2: No, the calcium insert does not need to have the top foil removed, however there is no problem if it happens to be off since the filter cap fits up against it.
Do you just put half of the container in or use the whole thing?
A3: You insert the full cartridge. Most of the unit filters come with an empty cartridge already inserted so you need to lift that out first. The new one will then drop down completely into the top opening so you can close the filter cap.
I recently purchased your Regency II. Since I started using it I am having to scrub my water pitcher about once every week. There seems to be a build up of what looks like minerals, making a rough white coating on the inside of the pitcher. Is this to be expected from the use of the alkanizer?
A4: The formation of the calcium build up is something that can happen as a result of the carbon dioxide in the air reacting with the ionic calcium in the water to form calcium bicarbonate. Sometimes it will form the residue on the container inside and sometimes it may even form small flakes that float in the water container. While they are harmless they are not appealing for drinking.
Using a vinegar to rinse the container weekly should remove the build up quite easily as it reacts with the calcium and breaks it down. You may also find less of that happening if you use a lower power setting for ionization. It may also change from time to time depending on the water treatment done by your municipality.
What exactly is Ionized Water?
A1: To ionize simply means to gain or loose an electron. Water that has been ionized becomes either alkaline or acidic, meaning that the pH has been adjusted up or down from the neutral 7pH.
Alkaline water is full of Hydroxyl ions while Acidic water is full of Hydrogen ions.
Why should I drink Ionized Water?
A2: There are many benefits to drinking Ionized Alkaline Water. Some key aspects of the water are its higher pH, a powerful antioxidant, reduced molecular cluster size and the detoxification properties . Read more about all the benefits in our Educational section.
How does Ionized Water taste compared with conventional water?
A3: A common remark regarding the taste of Ionized Water is that it has a pleasant taste and feels smoother than conventional water making it easier to drink.
Is lake water safe to drink using this system?
A4: Dong Yang Science, the manufacturer, recommends using it on municipally treated water only. That is a because there can be such diverse and polluted waters out there these days. You may want to test the lake water before considering this .
We, however, do have many people using it on well water systems and it should be safe. The filter is rated as 0.1 micron plus the silver impregnation in the activated charcoal is there to destroy bacteria. In addition the higher pH in the reactor will destroy bacteria and also a small amount of ozone is created in the reactor which also helps.
A concern may be whether there are enough minerals in the lake water to promote good ionization. You should also check that. If there is a problem we could have you install an acid neutralizer cartridge which puts a calcium into the water. This is often used with RO / Distiller systems.
Is any water with high pH good ?
A5: To answer this I will quote Mr. Sang Whang.
“The higher the pH the more OH- ions in the water.
However, it is dangerous to conclude that any water with a high pH is good. I can add potassium cyanide into water to raise the pH, but that water would obviously be fatal.
High pH water, obtained from 'drinkable' water by filtering out pollutants and removing acid minerals and enhancing alkaline minerals that were in the original water, is good. Not just any high pH water.” This is what a unit like the Regency does.
What is the reason for the cloudiness or milky appearance of ionized alkaline water as it is produced?
A6: As the water goes through the water ionizer some of the water molecules are separated into OH– and H. It is the very fine hydrogen bubbles that you see and they dissipate quickly.
How long does Ionized Alkaline Water maintain its characteristics?
A7: The Antioxidant (hydroxyl ions) will last approximately 10-24 hours. The Higher pH (alkaline properties) will last approximately 1-2 weeks. The smaller molecule cluster size will last approximately 1-3 months.
Why does the pH test paper I use for a urine test, not seem to indicate a proper water pH test for my alkaline drinking water?
A8: I have done some research on the “litmus” paper v/s liquid reagent testing of pH and here is what I learned.
In a University Chemistry test book Chemistry and Chemical Reactivity, Third Edition by Kotz and Treichel 1996 Copyright, I found 22 different common acid-base indicators shown. These are used in many different formulas for all types of specific product testing. The text book states that electronic instrument measurements are more reliable than the paper test strips. From our comparisons with electronic readings it appears that the liquid reagent used and supplied by Jupiter is a reliable test for the water pH, more so than the paper pH strip indicators .
Because of the wide spectrum of chemical indicators available for a variety of test conditions, I recommend you use the liquid reagent prepared for and supplied by Jupiter. Each unit does come with a small container of this solution, a color chart and 3 test tubes.
I have another model of a Jupiter Ionizer. My ORP readings drop pretty quickly during storage. Within 4 or 5 hours the Negative ORP is almost gone although the pH remains virtually the same. Could you please explain why this happens?
A9: Here is some information in regards to the water characteristics:
1. The ORP factor depreciates quickly – as you found from 5 hr. to 12 hr. range.
2. The pH remains for 3 days to a week or even 2 weeks.
3. The micro clusters ( smaller molecular groups) will remain for 2 or 3 months.
At first I had difficulty understanding the difference between the ORP and the pH, especially since they are so closely related to the OH-ions produced. There is a complex formula used to determine the ORP factor, which pH is a part of. Therefore, knowing that these are different measurements, it is reasonable to see that their life span would be different.
An easier way to think of this is to view the ORP as an electrical charge which can be positive or negative. A negative reading means that you have extra electrons. These are easily used up by such things as shaking the water container which creates positive ions and neutralizers the negative ORP. Even if the water remains undisturbed, the electrons move among each other and cause the neutralization.
Regarding this ORP, here is an email from Sang Whang which I think you will find interesting.
A10: “ I do not pay attention to ORP. When alkaline water with high ORP touches a conducting body such as a human body, it disappears. It is not the ORP that matters, it is the number of OH-ions in the water that seeks for H+ ions (acid radical) and neutralizes acid. Even the pH value of the ionized water drops as time goes by. However, the only reason for the pH value going down is because the carbon dioxide in the atmosphere gets dissolved into the water, not because any acid minerals went into the water. Inside the body, your lungs discharge carbon dioxide and restores the full strength of original alkaline water effect.”
In health, Sang Whang
I purchased a Regency II water purifier last year. The water is somewhat cloudy when first dispensed and when I called your company on your toll free help lineI was told it was the ionized water. Now the “cloudy formation” settles into some kind of light sediment at the bottom, a process which usually takes a few to several hours. Can you explain what is happening?
A11: There are two types of ‘cloudiness’ that can occur and the initial cloudiness you see is discussed earlier, the hydrogen gas bubbles. We probably talked about this when you called.
The other cloudy appearance is from calcium and can come into the water in two ways. The most common is the formation of calcium bicarbonate as a result of carbon dioxide coming into contact with the ionized calcium in the water. This may take minutes or hours of sitting and can create flakes that settle to the bottom or may adhere to the side of the water container. This can be flushed out by using vinegar to rinse the container. It sounds like this is what you have happening.
You may also get calcium directly from the unit as the water comes out. A small amount of calcium may have formed on the inside of the internal reactor or on the tube and small flakes of it may come off and into the water. You can clean the internal reactor by using more of the clean cycle.
Keep an eye on the flow ratio of the alkaline v/s acid water. When you notice that have more acid water than alkaline, you have a build up of minerals and will need to flush the unit. Should that happen , we can give you instructions at that time.
HARD WATER AND COFFEE - What if I notice a strange film on my coffee?
A12: There seem to be two possible sources which may cause that to happen. The smaller water molecule cluster sizes of Alkaline Ionized water may make this more noticeable.
The residue on the surface of your coffee is probably either a soap film or an oil slick.
A soap film can be caused by magnesium and calcium carboxylates. These come from the reaction of certain types of soap to our hard water. If not properly rinsed from a coffee maker or cup, these deposits could build up causing a film to form on top of the coffee. Keeping your coffee maker and dishes clean and well rinsed should minimize this type of residue.
An oil slick floating on the top of your coffee could come from the coffee itself. All coffees contain oils that are insoluble in water and form a slick on top of the coffee. These oils are extracted from the grounds in a variety of ways:
Over-extraction of the grounds. If the coffee takes longer than five or six minutes to brew, the extended contact with the hot water will extract more oil. Brewing with soft water and using too few grounds can extend brewing beyond the recommended time.
Excessive heating. The longer the coffee is heated the more oil that is extracted from it. If coffee is left to warm on a burner for a long period of time, more oil will be extracted.
Improperly cleaned brewing equipment. Here again, it is important to keep your coffee-making equipment clean. Improperly cleaned coffee makers allow the oil to accumulate in the coffee maker and eventually come out in the coffee. The oils and tars in the coffee will be more likely to adhere to a coffee maker lined with a lime build-up.
What is the frequency of filter replacement?
A1: Listed in the Factory literature as 6 months to 9 months but in our experience we find most people can use it from 9 months to a year. The WQA recommends that any filter should be replaced at the 1 year mark, however we have had some go as long as 2 years. There is a digital filter life indicator on the unit to be used as a guide. The filter life may be affected by the quality of the source water.
What about other parts that may need replacing?
A2: Any time there is a unit operation problem those parts would be covered by our warranty. We carry a full selection of parts in stock for warranty repair and have been personally trained by the Koreans in the service of these units.
Is the unit guaranteed for 2 years parts and labour?
A3: Yes, it is a 2 year period. In good faith we have even been honouring a 3 yr.- 4 yr. extended warranty at no cost but that may not continue into the future depending on circumstances at the time.
Are you the service depot? What is their expected turn around time?
A4: We are factory trained to repair the units and do it at our location. We do the repair within a day or 2 of receiving the unit and return to you promptly. We realise that this is a crucial health tool for many of our customers! We cannot guaranty the shipping delivery time.
What is the procedure for a customer to have a warranty situation resolved?
A5: The customer, or the Dealer, would call us about your unit problem. If the unit needs to be returned to us , the customer will pay for the shipping to us . We will pay for all parts, labour, and return shipping by Canada Post Expedited Mail.
Can it be used commercially?
A6: The Regency II and X are not Commercial units and warranty may be refused when used in a water outlet business or other applications. However, Alkaline Water can be used in innumerable ways but an Industrial size unit is required for these applications e.g., the dairy industry, with poultry, even for crops! All this is now being demonstrated to these industries. The Alkaline Ionized Water should be available to the animals as their drinking water supply. The Acidic Ionized Water will benefit crops , control weeds plus the acidic water retards bacteria so it can be used for cleaning animal confinements. A commercial unit is available by special request only.
Do you have a money-back guarantee?
A7: Since we distribute these units to our Independent Dealers all across Canada & the USA we do not have a money back program. Some of our Dealers may do that but we recommend a person ask all the questions first and then make an informed decision. You should also clearly establish what you expect the unit or water to do in order for it to be satisfactory. Too often the money back guaranties are used by high pressure sales groups instead of explaining the science or mechanics of the product. As a company we do not encourage the practice of high pressure sales.
Our aim of course is to have satisfied customers (and dealers) and we accomplish that by answering your questions, offering good value, extended service and a toll free help line. For us this has resulted in establishing a large client base which includes scientists, physicists, doctors, therapists, blood microscopist, and others trained in healing of the body.